Yes, most of the products we offer are under warranty. However, take into account that certain components that wear out naturally during operation, such as electrodes or sensors, may be excluded from the warranty.
For most products, the warranty lasts 12 months, calculated from the date of the invoice. However, it is always a good idea to check the individual warranty terms for a particular product, as they may vary depending on the type of goods.
The warranty is not valid in cases such as inappropriate use, faulty installation and excessive loads, e.g. connection to inadequate voltage, mechanical and chemical damage, e.g. dented diaphragm, snagged contacts or device after a fall, and when unauthorized repairs have been made.
You can make a claim using the dedicated form available on our website: https://www.jumo.pl/web/services/maintenance/return-shipment . Along with the complaint, provide the Declaration of Decontamination. You can send your claim by e-mail to: serwis@jumo.net or by fax to: +48 71 339 32 80. The minimum content of the claim should include: data identifying the goods, including the type of goods and the number of the sales invoice, as well as the date on which the defect was found and a detailed description of the defect itself, as well as the circumstances of its disclosure.
If you have comments about a product you purchased from us and plan to return it, please report it to us first. After a thorough review of your report, we will give you instructions on the next steps. If you send the product back without our approval, the shipping costs will be on your side. In the case of the standard complaint process, you will cover the cost of shipping the product to us, and we will return the product to you at our expense. However, it is worth remembering that if your complaint is not accepted by us, you may be charged for both shipments.
Remember to properly protect your shipped goods from damage.
If you submit a claim to us, it usually takes us about 14 days to process it thoroughly from the time we get all the necessary information from you. However, we want to emphasize that sometimes we may need a little more time, especially if a more thorough analysis of the product is needed. Our priority is to assess the situation accurately and professionally.
Yes, if the goods you ordered have minor imperfections that do not affect their proper functioning, you are obliged to take them back. This is especially true for products specially made to your order. Of course, if the defects and non-conformity of the goods with the contract are significant and affect the functioning of the product, you can claim it.
If your warranty is not recognized, you have several options:
Remember, we are always ready to help and clarify any doubts about the warranty and service of JUMO Poland products.
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